Withdrawal and Refund Policy

Know Your Rights – Clear and Fair Withdrawal & Refund Policy

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Early and Voluntary Withdrawals and Student Fees Refund Policy

All applications for a refund must be in writing. Please collect a Withdrawal Form from Reception and complete it.

If you withdraw from your pathway of study, we will notify StudyLink and/or Public Trust and/or Immigration NZ, and/or other government agencies. If a refund is given, it will be through the Public Trust and will usually go directly to the original payer, e.g., your student loan or your parents. If you were recruited and enrolled through a referral agent or representative of NZCCM, refunds will be made directly to you. Commission paid to any referral agent may be refundable from them, by a separate application to them. Any refunds will be paid in New Zealand dollars, inclusive of GST. Students are responsible for investigating the fee implications of withdrawing from a course and for withdrawing in a timely manner.

Domestic Students

As per Section 357 of the Education and Training Act 2020, students have the following entitlements:

Domestic students enrolled in a programme of three months or longer in duration may withdraw up until the end of the eighth day of the course and receive a full refund less administration costs, of up to 10% of any amount paid, or $500, whichever is the lesser.
If the student withdraws after the refund period, there is no right to receive a refund.
When a refund is determined, NZCCM will provide the student with an indication of how the deductions have been calculated.
If the student is unhappy with the amount that NZCCM has withheld in the refund, they can lodge a complaint with the NZQA Disputes Resolution Service through iStudent Complaints.
NZCCM reserves the right to cancel any programme or courses for which there are insufficient enrolments, and a full refund of any and all course-related fees paid by students will automatically be given.
In the event of a Course Closure Event, NZCCM will refund students on a pro-rata basis according to the proportion of the undelivered services provided by the College to the student.
If programme fees have been paid from a student loan, StudyLink will be notified and any refund will be sent to the appropriate student loan account management authority.
Domestic student withdrawal from a course may affect further access to student loans and allowances. The refund process may take up to 2 weeks, or longer where there are unusual circumstances.

International Students

As per Section 529 of the Education and Training Act 2020, students have the Following entitlements:

Students have the following entitlements:
1. If the programme is cancelled before the commencement date, either through low enrolment numbers or a course closure, students will receive a full refund.
2. If a student’s visa application is declined, a refund will be issued minus a $500 administration fee.
3. If a student’s visa is approved but they withdraw before the course start date, NZCCM will retain 10% of the total fees paid to cover actual expenses incurred at the enrolment stage, which may include:
  - Admission processing and administration
  - Application assessment and processing
  - English placement test
  - Immigration reporting
  - Insurance
  - International recruitment and marketing costs
  - Public Trust account fees
4. International students enrolled in courses of three months or longer may withdraw up to the end of the 10th working day of the start date of the programme and are entitled to the following. The College will retain up to 25% of the course fee:
  - 20% if withdrawal occurs before the 5th working day
  - 25% if withdrawal occurs between the 6th and 10th working days
  Refunds will be processed according to the date of withdrawal. Actual expenses incurred at enrolment stage and attended study may include, but are not limited to:
  - Admission processing and administration
  - Application assessment and processing
  - English placement test
  - Immigration reporting
  - Insurance
  - International recruitment and marketing costs
  - Police vetting, if required
  - Public Trust account fees
  - Tuition and related costs (e.g., library, student services)
If the student withdraws after the refund period, there is no right to receive a refund.
When a refund is determined, NZCCM will provide the student with an indication of how the deductions have been calculated.
If the student is unhappy with the amount that NZCCM has withheld in the refund, they can lodge a complaint with the NZQA Disputes Resolution Service through iStudent Complaints.
NZCCM reserves the right to cancel any programme or courses for which there are insufficient enrolments, and a full refund of any course-related fees paid by students will automatically be given.
In the event of a Course Closure Event, NZCCM will refund students on a pro-rata basis according to the proportion of the undelivered services provided by the College to the student.
If programme fees have been paid from a student loan, StudyLink will be notified, and any refund will be sent to the appropriate student loan account management authority.
Domestic student withdrawal from a course may affect further access to student loans and allowances. The refund process may take up to 2 weeks, or longer, where there are unusual circumstances.
When an international student withdraws from study, NZCCM is obliged to inform Immigration New Zealand (INZ) in writing, within 7 days of the withdrawal.

New Zealand College of Chinese Medicine staff will ensure all students are fully aware of the Early and Voluntary Withdrawals and Student Fees Refund Policy. Students should also be notified that processing of refunds may take up to 2 weeks, or longer, where unusual circumstances arise.

Click to view –>INTERNATIONAL STUDENT WITHDRAWAL AND REFUND ENTITLEMENT

All Students

A full refund of any and all course-related fees paid by students will automatically be given for programmes which are cancelled by New Zealand College of Chinese Medicine, or which did not start due to an insufficient number of enrolments.

In the event of a Course Closure Event New Zealand College of Chinese Medicine will refund students on a pro-rata basis according to the proportion of the undelivered services provided by the College to the student.

New Zealand College of Chinese Medicine reserves the right to cancel any programme for which there are insufficient enrolments.

If programme fees have been paid from a student loan, Studylink will be notified and any refund will be sent to the appropriate student loan account management authority.

New Zealand College of Chinese Medicine staff will ensure all students are aware that withdrawal from a course may affect student loans and allowances. Students should also be notified that processing of refunds may take up to 2 weeks, or longer where unusual circumstances arise.